I bought a treadmill. I bought it on Amazon. At first I thought I’d get it on Black Friday, then realized there were likely to be deals on Cyber Monday. Then I learned Monday morning that if you let a purchase stay in your online cart for a bit, the price might come down. I saved a bit by waiting until Cyber Monday, and another $50 by leaving it in my online cart for a few hours.

I was supposed to receive a call to schedule drop-off on Friday. I never got a call. So I called Amazon on Saturday. They said they lost the order, took $150 off the purchase price, and sent out another treadmill.

I got a call on Monday about delivering the treadmill which I set up for the coming Thursday. Then I got a call the next day about delivery of another treadmill. Hunh? I’m getting two?! So I called Amazon; turns out the first lost treadmill was the one coming on Thursday so I asked Amazon to cancel the replacement one.

Then I was called the next day about having the 2^nd treadmill picked up since I didn’t want it. I had never received it. Argh.

Amazon didn’t do its job on multiple occasions. Maybe they’re not so great at delivering big items. When you call their customer service number large items are their own department. Eventually we got it all straightened out.

I did receive the original treadmill on Thursday (almost a week late). At least I got it at a great price making it worth it despite the poor customer service.